Legal Terms and Conditions

TERMS AND CONDITIONS OF USE

In order to purchase the products offered on this site, you must read and accept the following Terms and Conditions. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of  this document. All the products that are offered by our website could be created, charged, sent or presented by a third party website and in that case would be subject to their own Terms and Conditions. In some cases, in order to purchase a product, it will be necessary for the user to register, entering reliable personal data and defining a password.

The user can choose and change the password for his account administration access at any time, in case he has registered and it is necessary for the purchase of any of our products. The user does not assume responsibility in case he gives this password to a third party.

All purchases and transactions made through this website are subject to a confirmation and verification process, which may include checking stock and product availability, validation of the form of payment, validation of the invoice (if any) and compliance with the conditions required by the selected means of payment. In some cases a verification by email may be required.

The prices of the products offered in this Online Shop are valid only for purchases made on this website.

INTRODUCTION

The acceptance of this contractual document, which will govern the contracting of products through the website https://coserycantarcabanyal.com, implies that the user has read and understands what is set out here. Likewise, he or she has the necessary capacity to contract, assuming all the obligations contained in this document.

Likewise, the provider reserves the right to modify the conditions of use of the website without this affecting the goods or promotions that were acquired prior to the modification. For this reason it is your responsibility to read them periodically as the conditions in force at the time of use of the website or the conclusion of the contract will be those that apply to you.

 

1. IDENTIFICATION AND OWNERSHIP

THE OWNER OF THE WEBSITE, in compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, informs you that

Its corporate name is COSER Y CANTAR CB 

VAT number:E40523573

Its registered address is Calle Justo Vilar 9 Bajo, 46011 Valencia, Spain 

Registered with the Prop de la Generalitat Valenciana

The personal data provided by the internet user will be treated in accordance with the Privacy Policy: https://www.coserycantarcabanyal.com/pages/contacte-con-nosotros which is collected on the Coser Y Cantar website itself. Likewise, when using our website, you are responsible for the veracity of the information provided about you.

2, SUBJECT OF THE CONTRACT

This document will regulate the contractual relationship between the provider and the user at the moment in which the latter accepts the corresponding box during the online contracting process.

The contractual relationship of sale and purchase entails the delivery, in exchange for a determined price and publicly displayed through the website, of a specific product or service.

 

3.PROCEDURE OF PURCHASE CONTRACTING

The contracting procedure can only be carried out in Spanish. In case it could be carried out in any other language it will be indicated before starting the contracting procedure.

Ordering an order implies full and unconditional acceptance of the general conditions of sale. Therefore the buyer will not impose conditions contrary to the seller, unless they have been expressly accepted, regardless of when they are sent to his attention.

We inform you that in accordance with article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

Processing the order: Once the article selection process has been completed, you will go to the order confirmation section. Here the customer is asked to identify himself if he has registered before, or if not he is asked to register or to continue the order without registering. This confirmation makes the agreement between the parties total.

Customer registration: The customer registers by filling in a form with their personal and payment details, and registers in the system with a given user name and password. The user must undertake to make diligent use of these data and not to make them available to third parties, as well as to notify the provider of the loss, theft or possible unauthorised access by a third party, so that the platform can be blocked immediately.

Shopping basket: The items you wish to purchase must be selected and added to the shopping basket by clicking on the corresponding icon.

The User will then receive an e-mail confirming that www.coserycantarcabanyal.com has received his/her order or purchase request and/or service provision, i.e. order confirmation. And, where appropriate, you will also be informed by email when your purchase is being sent. Where appropriate, this information may also be made available to the User through his personal space for connection to the Website.

Once the purchase procedure has been completed, the User consents to the Website generating an invoice that will be sent to the User by e-mail or on paper.

The products appearing on the Website are offered in real time, i.e. all the products are available in our warehouses. In case of lack of stock of any product, if the customer has already made the payment and in its absence there is no stock to make the delivery we will contact the customer to proceed with the refund of the amount.

4.CONDITIONS OF SALE

The prices displayed on the Website are the final prices, in Euros (Euro) and include taxes (except for computer error). The prices of the articles are exclusive for web orders, and may not coincide with the prices in our physical shop.

Prices may change at any time, but possible changes will not affect orders or purchases for which the user has already received an order confirmation.

 

5.CONDITIONS OF PURCHASE

The simple acceptance of the purchase by means of the confirmation of the order placed, implies that you accept the present conditions, which will govern, in the absence of particular conditions, the relationship established between you and Coser Y Cantar CB

 The data that appear on the website correspond to products that have ever been in our shop or have been sold online to a customer. All the information available to us at all times is provided about them, as the page is constantly being updated. We do not assume responsibility for any typographical or arithmetical errors that may appear on our page.

6.DELIVERY OF ORDERS AND COLLECTIONS

In the case of shipments, the amount of shipping costs will be added to the total price of the order. If it is an order for several products, we will try to group them together in a single shipment, whenever possible, and this will not delay delivery excessively. 

In the case of the masks, due to the high demand at this time and the custom manufacture and craftsmanship of this. These will be sent within a maximum of 15 days. Although as a rule the masks will be sent within 5-6 working days.

The cost of shipping will be calculated based on current rates, the number of items requested, the destination and method of payment. This amount will be automatically calculated on the website just before the purchase is completed, and the different means and amounts can be consulted before the final confirmation of the purchase.

Except in cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of products, or masks, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period specified on the website according to the shipping method selected by the user and, in any case, within a maximum of 30 calendar days from the date of order confirmation.

It is possible to pick up the order in our shop, within the established hours and provided that confirmation has been received that it is available. This must be indicated on the order form. The order must be picked up within 15 days, otherwise it will be understood as cancelled and the articles will be withdrawn from the reservation.

If any deterioration or defect is detected in the package received, it must be noted before signing the receipt of shipment. Once the package has been opened, you must check that the goods are in good condition, otherwise you must inform us within 24 hours of receiving the shipment. Coser y Cantar will not be responsible in any way if the above-mentioned warnings are not observed.

If for any reason we are unable to comply with the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new date or cancelling the order with a full refund of the price paid.

 For the purposes of these Conditions, it will be understood that delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.

 7.TECHNICAL METHODS FOR CORRECTING ERRORS

 

The User is informed that in the event that he or she detects that an error has occurred when entering the data required to process his or her purchase request on the Website, he or she may modify the data by contacting www.hiltrento.com through the contact spaces provided on the Website.

 

8. CONDITIONS OF USE

The website and its services are free of charge. However, THE OWNER OF THE WEBSITE may condition the use of some of the services offered on its website to the prior completion of the corresponding form.

The user guarantees the authenticity and timeliness of all data communicated to the OWNER OF THE WEBSITE and will be solely responsible for any false or inaccurate statements made.

The user expressly undertakes to make appropriate use of the contents and services of THE OWNER OF THE WEBSITE and not to use them for, among other things

a) Disseminate criminal, violent, pornographic, racist, xenophobic, offensive, or advocacy of terrorism or, in general, contrary to law or public order.

b) Introduce into the network computer viruses or carry out actions likely to alter, spoil, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of THE OWNER OF THE WEBSITE or third parties, as well as hinder the access of other users to the website and its services through the massive consumption of computer resources through which THE OWNER OF THE WEBSITE provides its services.

c) Attempt to access the email accounts of other users or restricted areas of the computer systems of THE OWNER OF THE WEBSITE or third parties and, where appropriate, extract information.

d) Violate the intellectual or industrial property rights, as well as violate the confidentiality of the information of THE OWNER OF THE WEBSITE or third parties.

e) To impersonate any other user

f) Reproducing, copying, distributing, making available to, or any other form of public communication, transforming or modifying the contents, unless you have the authorisation of the holder of the corresponding rights or it is legally permitted.

g) Collecting data for advertising purposes and sending advertising of any kind and communications for sales purposes or others of a commercial nature without prior request or consent.

All the contents of the website, such as texts, photographs, graphics, images, icons, technology, software, as well as its graphic design and source codes, constitute a work whose property belongs to THE OWNER OF THE WEBSITE, and none of the exploitation rights over them can be understood to have been transferred to the user beyond what is strictly necessary for the correct use of the website.

In short, users who access this website can view the contents and make, if necessary, authorized private copies provided that the elements reproduced are not subsequently transferred to third parties, or installed on servers connected to networks, or are subject to any type of exploitation.

The distribution, modification, transfer or public communication of the contents and any other act that has not been expressly authorised by the owner of the exploitation rights are prohibited.

The establishment of a hyperlink does not imply in any case the existence of relations between the OWNER OF THE WEBSITE and the owner of the website in which it is established, nor the acceptance and approval by the OWNER OF THE WEBSITE of its contents or services

THE OWNER OF THE WEBSITE is not responsible for the use that each user gives to the materials made available on this website or for the actions they take based on them.

 

8.1. EXCLUSION OF GUARANTEES AND RESPONSIBILITY FOR ACCESS AND USE

The content of this website is of a general nature and is for information purposes only, and access to all the content is not fully guaranteed, nor is its completeness, correctness, validity or timeliness, or its suitability or usefulness for a specific purpose.

THE OWNER OF THE WEBSITE excludes, to the extent permitted by law, any liability for damages of any kind arising from

a) The impossibility of access to the website or the lack of veracity, accuracy, completeness and / or timeliness of the contents, as well as the existence of defects of all kinds of content transmitted, disseminated, stored, made available, which has been accessed through the website or services offered.

b) The presence of viruses or other elements in the contents that may produce alterations in the computer systems, electronic documents or user data.

c) Failure to comply with the laws, good faith, public order, traffic uses and this legal notice as a result of the incorrect use of the website. In particular, and by way of example, THE OWNER OF THE WEBSITE is not responsible for the actions of third parties who violate intellectual and industrial property rights, business secrets, rights to honour, personal and family privacy and their own image, as well as regulations on unfair competition and illegal advertising.

Also, THE OWNER OF THE WEBSITE declines any responsibility for the information that is outside this website and is not managed directly by our webmaster. The function of the links that appear on this website is exclusively to inform the user about the existence of other sources that may expand the content offered by this website. THE OWNER OF THE WEBSITE does not guarantee or take responsibility for the operation or accessibility of the linked sites; nor does it suggest, invite or recommend a visit to them, and therefore it will not be responsible for the results obtained. THE OWNER OF THE WEBSITE is not responsible for the establishment of hyperlinks by third parties.

8.2. PROCEDURE IN CASE OF ILLEGAL ACTIVITIES

In the event that any user or third party considers that there are facts or circumstances that reveal the unlawful nature of the use of any content and/or the conduct of any activity on the web pages included in or accessible through the website, they must send a notification to THE OWNER OF THE WEBSITE duly identifying themselves and specifying the alleged infringements.

8.3. PUBLICATIONS

The administrative information provided through the website does not replace the legal publicity of the laws, regulations, plans, general provisions and acts that have to be formally published in the official journals of the public administrations, which are the only instrument that attests to their authenticity and content. The information available on this website should be understood as a guide with no legal validity purpose.

 

9. PRICE AND PERIOD OF VALIDITY OF THE OFFER

The prices indicated for each product include the legally established VAT. However, unless expressly indicated otherwise, these costs do not include shipping, handling, wrapping, insurance of shipments or any other additional services and annexes to the product or service purchased. These amounts will be applied at the end of the shopping cart as the transport is related to the total weight of the order.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the same. The customer assumes that in any case the economic valuation of some products may vary in real time. In any case, this will always be communicated to the users in advance.

If an error is discovered in the purchase price of a product you ordered, we will inform you as soon as possible so that you can reconfirm the order or cancel it.

We will only accept payments made by credit or debit card (Visa, Visa Electron, MasterCard or AMEX) or by PayPal, money order or bank transfer.

Any payment made by the provider will result in an invoice being issued in the name of the registered user. This invoice will be automatically sent to the e-mail address provided by the user, as well as sent with the purchased product.

For any information about the order, the user will have the customer service phone number 960233883 or 653902995 or via email pedidos@coserycantarcabanyal.com . In any case, the subject of the message or the order number assigned to the tele-operator must be sent, indicating in the e-mail the confirmation of the purchase.

10. RIGHT OF WITHDRAWAL

Orders can be cancelled free of charge, until the moment the shipment becomes effective. If we receive notice of cancellation once the package has been sent, it will be considered a return in which case the customer will be responsible for shipping costs to his or her home, and only the amount of the product purchased will be refunded. 

Returns can be made within a maximum period of 14 days from the date of receipt of the order. The customer will be responsible for the shipping costs. In order to make any changes, the article must be in perfect condition and in its original packaging. The articles that present a manufacturing defect prior to the purchase will be changed for another one of the same kind, in case of not being able to replace it, the amount of the article will be paid.

Naturally, any returns resulting from an error on our part or from a defect in the product served are excluded from this case. In this case, Coser Y Cantar CB undertakes to exchange the defective product for an equal one; and we will also pay the return and shipping costs. If the change cannot be made, the amount will be refunded.

The products that are for personal use (such as masks) In the case of masks, remember that NOT accept returns under any circumstances (only unless error on our part, or that the mask was not requested), you have the responsibility to understand before buying it.  We ask you to read carefully before buying. We only make exceptions to this rule when the description does not fit the mask.

11.WARRANTIES

If you contract as a consumer and user, we offer you guarantees on the products that we market through this website, under the terms legally established for each type of product, and you will therefore be liable for any lack of conformity of the product that becomes apparent within a period of two years from the delivery of the product. It is understood that the products are in accordance with the contract provided that they conform to the description made by us and possess the qualities that we have presented on this website, are suitable for the uses to which products of the same type are normally put and present the usual quality and performance of a product of the same type that can be reasonably expected. In this sense, if any of the products does not conform to the contract, you must inform us of this by following the procedure detailed in section 17.6 above and by any of the means of communication provided for this purpose. The products we sell, especially craft products, may often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, texture, knots and colour, will not be considered as defects or faults. On the contrary, their presence should be expected and appreciated. We only select products of the highest quality, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.

12.  EXEMPTION FROM LIABILITY

 

Unless otherwise provided by law, www.coserycantarcabanyal.com will not accept any responsibility for the following losses, regardless of their origin:

 

        Any losses that are not attributable to any breach by you.

 

        Business losses (including loss of profit, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred).

 

        Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was entered into between them.

 

Similarly, www.coserycantarcabanyal.com also limits its liability in the following cases:

 

        www.coserycantarcabanyal.com applies all measures concerning the faithful display of the product on the Web Site, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser being used or others of this nature.

       In the case of masks, the photo exposed may not match exactly with the product received, this will depend on the cut of the fabric at each time

The masks are cut on the fabric pattern, which may cause some drawings, or characters to vary from the product shown. 

For example. In the fabric that is several princesses in circles, it is possible that a princess is more centered than another, or that one of the princesses in the photo exposed is not in the product that you receive, since the fabric cut of the pattern does not allow it. Since there are several princesses in circles, this will be exceptional cases, but you must take into account that the final product received will always be according to the fabric cut and that the design and the fabric will always be chosen.

        www.coserycantarcabanyal.com will act with the maximum diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it will not be responsible for any damage resulting from a malfunction of the transport,

 

 

especially due to causes such as strikes, roadblocks, and in general any others typical of the sector, which result in delays, loss or theft of the product.

 

        Technical failures that due to fortuitous causes or of another nature, prevent the normal functioning of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. www.coserycantarcabanyal.com puts all the means at your disposal for the purposes of carrying out the process of purchase, payment and dispatch/delivery of the products, however it is exempt from responsibility for causes that are not attributable to it, fortuitous case or force majeure.

 

        www.coserycantarcabanyal.com will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time www.coserycantarcabanyal.com will not be responsible for any wrongful return made by the User. It is the responsibility of the User to return the correct product.

 

        In general, www.coserycantarcabanyal.com will not be responsible for any failure or delay in the fulfilment of any of the obligations assumed, when this is due to events that are beyond our reasonable control, that is, due to force majeure.

 

Even so, www.coserycantarcabanyal.com will do everything reasonable to find a solution that will enable us to fulfil our obligations despite the force majeure.

 

13. DISPUTE RESOLUTION

Online consumer dispute resolution under Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr/

 

14. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions are welcome. Please send us your comments and suggestions, as well as any queries, complaints or claims, through our contact channels or by post. In addition, we have official complaint sheets available to consumers and users. You can request them by calling 960233883 or through our contact channels. Your complaints and claims to our customer service will be dealt with as soon as possible and, in any case, within the legally established period. Likewise, they will be registered with an identification key that we will inform you of and allow you to follow up on them. If you, as a consumer, consider that your rights have been violated, you can send us your complaints via the e-mail address info@coserycantarcabanyal.com in order to request an out-of-court settlement of disputes.

 

In addition, www.coserycantarcabanyal.com has official complaint forms available to consumers and users, which they can request from www.coserycantarcabanyal.com at any time, using the contact details provided at the beginning of these Conditions (General Information).

In this regard, if the purchase between you and us has been made online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court settlement of consumer disputes with us, which can be accessed via the Internet address: http://ec.europa.eu/consumers/odr/.

14. APPLICABLE LAW AND JURISDICTION

This contract is governed by the applicable Spanish legislation. The parties agree to submit to the courts and tribunals of Valencia for the resolution of any controversy, conflict or claim derived from this contract, as this is the place where the contract is concluded and the services provided.

 

15. RECOMMENDATIONS AND PRECAUTIONS

Below are some of the precautions we advise our clients to take:

Preserve your user name and password.

Always disconnect your browser session after accessing a secure area or entering your username or password.

Do not write down your user name and password in easily accessible places.

 

 

16. MODEL WITHDRAWAL FORM

(You should only complete and send this form if you wish to withdraw from the contract)

 

For the attention of COSER Y CANTAR CB acting under the commercial name CREACIONES Y ARTE, with address in C/ Justo Vilar 9 Bajo, 46011 Valencia, Spain and e-mail info@coserycantarcabanyal.com

 

I hereby inform you that I am withdrawing from my contract of sale for the following property:

Ordered on/received on (*)

Name of the consumer:

Address of consumer:

Signature of consumer (only if this form is submitted on paper)

Date:

 

LICENCE

  COSER Y CANTAR CB. through its website grants a licence for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

 

PROPERTY

You may not declare intellectual or exclusive property to any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without any warranty, express or implied. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.

 

 

ANTI-FRAUD CHECK

The customer's purchase can be postponed for anti-fraud checks. It can also be suspended for a longer period for a more rigorous investigation, to prevent fraudulent transactions.

 

PRIVACY

This website ensures that the personal information you submit is secure. The data entered by users or in the case of requiring validation of orders will not be given to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to advertising e-mail newsletters is voluntary and may be selected when creating your account.

The company reserves the right to change or modify these terms without prior notice.

ADDITIONAL INFORMATION ON MASKS

The masks we distribute are not a medical device (MSD) in the sense of the EC directive 93/42 or the EU regulation 2017/745, nor are they personal protective equipment (PPE) in the sense of the EU regulation 2016/425.

 

One way to prolong the life of this material is to wash it carefully, without scrubbing it vigorously, by hand, with warm water and soap, or by immersing it in a hydroalcoholic solution.

 

COOKIES POLICY

COSER Y CANTAR CB on its own account or that of a third party contracted to provide measurement services, may use cookies when the user browses the website. Cookies are files sent to the browser by means of a web service with the aim of registering the user's activities during their time of navigation.

The cookies used are only associated with an anonymous user and his/her computer, and do not themselves provide the user's personal data.

Through the use of cookies it is possible that the server where the website is located recognizes the web browser used by the user in order to make navigation easier. They are also used to measure the audience and traffic parameters, control the process and number of entries.

The user has the possibility of configuring their browser to be warned of the reception of cookies and to prevent their installation on their computer. Please consult the instructions and manuals of your browser for further information.

In any case, the cookies are temporary in nature with the sole purpose of making their subsequent transmission more efficient. Under no circumstances will cookies be used to collect personal information.

Legal Notice

1. OBJECT

The present legal notice regulates the use of the website https://www.coserycantarcabanyal.com, of which COSER Y CANTAR CB is the owner (from now on, THE OWNER OF THE WEBSITE).

The navigation through the website of THE OWNER OF THE WEBSITE attributes him the condition of USER of the same one and entails his full acceptance and without reservations of each and every one of the conditions published in this legal notice, warning that the above mentioned conditions will be able to be modified without previous notification on the part of THE OWNER OF THE WEBSITE, in which case it will proceed to his publication and notice with the maximum possible precedence.

It is therefore advisable to read its contents carefully if you wish to access and make use of the information and services offered from this website.

The user also undertakes to make proper use of the website in accordance with the law, good faith, public order, the uses of traffic and this Legal Notice, and will be liable to the OWNER OF THE WEBSITE or to third parties for any damages that may be caused as a result of a breach of this obligation.

Any use other than that authorised is expressly prohibited, and THE OWNER OF THE WEBSITE may refuse or withdraw access and use at any time.

2. COMMUNICATIONS

To communicate with us, we offer you different means of contact that we detail below:

Tel: 960233883 - 653902995

Email: info@coserycantarcabanyal.com

All notifications and communications between users and THE OWNER OF THE WEBSITE will be considered effective, for all purposes, when they are made through any of the means listed above.

Online dispute resolution under Art. 14.1 of Regulation (EU) 524/2013 : The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

3. JURISDICTION

This Legal Notice is governed entirely by Spanish law. Provided that there is no rule that obliges otherwise, for any questions that may arise regarding the interpretation, application and fulfilment of this Legal Notice, as well as any claims that may arise from its use, the parties agree to submit to the Judges and Courts of the province of VALENCIA, expressly renouncing any other jurisdiction that may correspond to them.

4. CONTACT 

In case you have any doubt about these legal conditions or you want to make any comment about this website, to communicate with us, we put at your disposal different means of contact that we detail below:

Tel: 960233883 - 653902995

Email: info@coserycantarcabanyal.com

All notifications and communications between users and THE OWNER OF THE WEBSITE will be considered effective, for all purposes, when they are made through any of the means listed above.